2nd time ******* debit order
In November I complained on HelloPeter about a debit order than ran in early Nov for a DSTV account that was not mine. I was debited +-R1300 even though I had made full payment of my DSTV. I received a response that it was all reversed and resolved, and I asked DSTV in writing to remove my debit order details as I never gave permission to have it saved/stored on their side.<br> <br> This morning I was again debited by Multichoice! I am absolutely upset and am so disappointed that multichoice has done this again. I was debited on my FNB account for a DSTV account number ***2 which is not even the account that I normally use. Yesterday I made a payment of R800 to DSTV(which I do via EFT for years) and today I was billed via debit order. <br> <br> This is ******* and should not be allowed. I have raised this last month and nothing was done. I was immediate action to my complaint. I want dstv account no ***2 deleted from my profile!!! it is not my account!! but you are debiting me for it!
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
