2nd Double Debit

How does a corporate like Multichoice run it's business if they do not understand the basic principles of accounting in that if you receive 1 item you pay for one not 2.<br> For the 2nd time in a month we have installed an Explora at one of our premises and we have been double debited. once for the old system and once for the new system.<br> When the first incident occurred I got no response from Multichoice so returned my debit order before I was able to solve the problem.<br> I received a call from a Kim Sallie who told me that at any time if I had a query I could contact her so yesterday I sent an EMail to her personal address and am still awaiting a reply. I tried to phone only to be told she does not have an extension on the board<br> So I have once again stopped the payment because it seems as if that is the only way one gets a response.<br> The payment has been returned as an overcharge not R/D so if I have my service disconnected I will take it up with ICASA<br> I have 40 yrs corporate accounting experience and I don't remember ever making these kinds of mistakes and certainly never 2 months in a Plus the installers left the system not working. Sins of the father<br>