LM
Luyanda M
1 reviews | Active since Apr 2016
21 Aug 2020, 16:54
2nd DECODER ACTIVATION.
i am so disappointed by the service i got from you guys. what should have been a simple task of activating my second decoder has turned into 100s of rands spent calling your call center (and no one even bothered to call me back).
your staff is clueless and with every call i made i got a different answer to the same problem, and none of the solutions worked. please deactivate my second decoder and refund me the amount i paid because i have not been able to watch and clearly you guys don't know what you are doing.
i am think of actually just cancelling both my decoders and moving to Netflix !!
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
21 Aug 2020, 17:32Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Aug 2020, 17:32
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Aug 2020, 22:16Dear Luyanda,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service.
Please expect a call from one of our consultants tomorrow so that we can address this matter.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service.
Please expect a call from one of our consultants tomorrow so that we can address this matter.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply21 Aug 2020, 22:16
Official
Dear Luyanda,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service.
Please expect a call from one of our consultants tomorrow so that we can address this matter.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service.
Please expect a call from one of our consultants tomorrow so that we can address this matter.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Aug 2020, 16:02Dear Luyanda,
Please accept our sincerest apologies, once again, for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the decoder would need to be tested. This can be done at your nearest agency free of charge. Once it's been tested, you'll know whether to purchase a new decoder or not.
We'll be in touch again once this has been done, to address your billing concerns.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies, once again, for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the decoder would need to be tested. This can be done at your nearest agency free of charge. Once it's been tested, you'll know whether to purchase a new decoder or not.
We'll be in touch again once this has been done, to address your billing concerns.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Aug 2020, 16:02
Official
Dear Luyanda,
Please accept our sincerest apologies, once again, for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the decoder would need to be tested. This can be done at your nearest agency free of charge. Once it's been tested, you'll know whether to purchase a new decoder or not.
We'll be in touch again once this has been done, to address your billing concerns.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies, once again, for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
As per telecom, the decoder would need to be tested. This can be done at your nearest agency free of charge. Once it's been tested, you'll know whether to purchase a new decoder or not.
We'll be in touch again once this has been done, to address your billing concerns.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Aug 2020, 15:32 Dear Luyanda,
Kindly note, we tried getting in touch with you on ***, however, the call went unanswered.
We wanted to follow up and find out whether you managed to take the decoder for testing and to ensure this matter is resolved.
Please advise on a time at which we can contact you to do this.
Kind regards,
Dstv: Hello Peter Team
Kindly note, we tried getting in touch with you on ***, however, the call went unanswered.
We wanted to follow up and find out whether you managed to take the decoder for testing and to ensure this matter is resolved.
Please advise on a time at which we can contact you to do this.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2020, 15:32
Official
Dear Luyanda,
Kindly note, we tried getting in touch with you on ***, however, the call went unanswered.
We wanted to follow up and find out whether you managed to take the decoder for testing and to ensure this matter is resolved.
Please advise on a time at which we can contact you to do this.
Kind regards,
Dstv: Hello Peter Team
Kindly note, we tried getting in touch with you on ***, however, the call went unanswered.
We wanted to follow up and find out whether you managed to take the decoder for testing and to ensure this matter is resolved.
Please advise on a time at which we can contact you to do this.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Aug 2020, 14:28 Dear Luyanda,
Kindly note, we again tried getting in touch with you on ***, however, the call went unanswered.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Kindly note, we again tried getting in touch with you on ***, however, the call went unanswered.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2020, 14:28
Official
Dear Luyanda,
Kindly note, we again tried getting in touch with you on ***, however, the call went unanswered.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Kindly note, we again tried getting in touch with you on ***, however, the call went unanswered.
Should you wish to engage any further regarding this or any other matter, please get in touch with us on any of the below platforms;
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
Dstv: Hello Peter Team
Best regards,