MW
Michael W
1 reviews | Active since Mar 2015
30 Mar 2015, 18:04
2nd complaint about multichoice service
I find myself posting a second time on hello Peter because clearly posting once still gets me no service. Rupert you have responded saying that the matter will be sorted yet 3 weeks have now passed and nothing resolved. I have even gone into multichoice in randburg to try sort out with no luck. All I want is to sign up for the R799 deal for explorer. I have tried escalated this matter about 10 times. All I get told is someone will contact me. Please can someone from multichoice contact me preferably someone in senior management! This is pathetic!
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DStv (MultiChoice)'s replyOfficial
31 Mar 2015, 12:16Hello Woody85,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted and assisted by our DPP department .You were requested to provide additional documentation to complete your application.
Please forward the required documentation to *** to complete you application.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted and assisted by our DPP department .You were requested to provide additional documentation to complete your application.
Please forward the required documentation to *** to complete you application.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply31 Mar 2015, 12:16
Official
Hello Woody85,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted and assisted by our DPP department .You were requested to provide additional documentation to complete your application.
Please forward the required documentation to *** to complete you application.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been contacted and assisted by our DPP department .You were requested to provide additional documentation to complete your application.
Please forward the required documentation to *** to complete you application.
Your support, and that of all our customers, is important to us.
Regards
Rupert