2nd complaint

I have been communicating with Kagiso on Hello Peter about the installation of the new explorer. We have still not received a call as yet even after my complaint! What is the issue here? Why must i phone for service providers in my area if your price block package includes the installation. The explorer has been deliver 2 weeks ago and still no installation???? I have a 74 year old mother that is dependent on this installation BUT dstv is just ignoring us!

Ronel Wernich ***