PT
Peggy T
1 reviews | Active since Oct 2019
27 Oct 2020, 10:42
***
DSTV , please dont stress me out am already not well! Why am i getting an sms of R1000+ for my installment. Please deduct my R529 installment on the 29th and not what you did last month
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
27 Oct 2020, 10:49Hi Peggy Thage,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Oct 2020, 10:49
Official
Hi Peggy Thage,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Oct 2020, 13:10Hi Peggy Thage, I tried contacting from an *** number, however, we weren’t able to speak telephonically due to a network error. Looking into your DStv account the system indicates the amount of R529,00 you asked for a refund for on the 02.10.2020, the debit order was also reversed and at the same time MultiChoice also paid money into your bank account. This means there is an amount of R529,00 due to MultiChoice as the debit order was reversed on your side. Instead of receiving R529,00 as a refund to you, an additional amount of R529,00 was also paid to you as explained above. This is the reason why the amount of R1058,00, is due for payment on the 29.10.2020.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply27 Oct 2020, 13:10
Official
Hi Peggy Thage, I tried contacting from an *** number, however, we weren’t able to speak telephonically due to a network error. Looking into your DStv account the system indicates the amount of R529,00 you asked for a refund for on the 02.10.2020, the debit order was also reversed and at the same time MultiChoice also paid money into your bank account. This means there is an amount of R529,00 due to MultiChoice as the debit order was reversed on your side. Instead of receiving R529,00 as a refund to you, an additional amount of R529,00 was also paid to you as explained above. This is the reason why the amount of R1058,00, is due for payment on the 29.10.2020.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
PT
Peggy T's updateReviewer Update
28 Oct 2020, 07:14Hi have never asked for a refund of my installment i asked for bank charges caused by you for the late payment . i will not be able to afford the R1058.00 my installment is R529.00. my email to you i have asked to refund R110 ! i will not suffer your irresponsible way of handling my complaint . please resolve this as i do not need any additional issues this month
PT
Peggy T's update28 Oct 2020, 07:14
Reviewer Update
Hi have never asked for a refund of my installment i asked for bank charges caused by you for the late payment . i will not be able to afford the R1058.00 my installment is R529.00. my email to you i have asked to refund R110 ! i will not suffer your irresponsible way of handling my complaint . please resolve this as i do not need any additional issues this month