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On the 19 July 2020, I was assisted by a Consultant called Vuyiswa Libode. I tried to explain to her that the amount of R450 made was a for a decoder no *** and not the one with a Family package. Now that money has gone down the drain cos the Decorder on Family Package has been inactive for months now. The one with a family package had an outstanding amount and it's no longer active. I tried to reason with her to transfer the funds to the active decoder which she told me was impossible. I thought the Multichoice guaranteed the customers satisfaction but was disappointed with the service received. I don't think that was too much too ask, I've made this kind of request before. Where I asked funds to be transferred to the active account. Is that too much to ask for?