25 years had enough of DSTV

After 25 years I have given up, I can't take the fustrations any more. I have had a premium account and have a debit order in place since I started. When Holiday View first came out, there was problems with payments until everything was paid by the debit order. While moving house in Sep 17 I changed the main decoder address, I switched off in Dec 17 and only put it on in Feb 18 for a few days and later put on permanent before the end of Feb. During March I tried over a 20 times with consultants, web chats and even went to the Dstv agent to try and connect Showmax but no one could understand why not. At the end of March they switched me off, after getting somebody who could help it seems the whole account was now on Holiday View and thats why I couldn't get Showmax. They then switched me off on the 14 March as I now owed R52 on Holiday View and over R900 on our main decoder, this was on Saturday morning and they wanted me to the bank and pay plus send proof of payment. I told them I have always paid by debit order, got to spend 1,5 hours with a supervisor who told me that the debit order had not gone off due to lack of funds which was total *******. The money they took for January was on the main decoder and never used and this could be transferred to the Holiday View which they had now told me was a default as I had switched on during the middle of a month. I arranged an Ad hoc payment for the Monday the 16 th and R52 was only taken on the 18th they then switched me off again and took another R52 the next day. I sent the supervisor an email and left a message for her to call me, which she hasn't done. To make sure that my debit order was cancelled I went to Centurian walk in, there is no way you can get anything done with an agent. Having sorted out my cancellation with I don't care consultant I spoke to the manager who said they would call me. I'm waiting for the call. Never missing a payment in 25 years of loyalty to DSTV means nothing. If DSTV reply please leave a contract number not just an name.