24hours later and still no feedback

I app**** for the explora decoder deal through Multichoice over a week ago, 1 of their personnel did contact me to get my details etc and said that I would be called in 2 days to confirm if it has been approved or not, that was last week and Wednesday. I gave Multichoice a call yesterday and ended up in the DPP center speaking to a clerk that advised me that theres no movement on my account, she also couldn't tell me who I can speak to besides her supervisor in order to escalate the call. She then put me through to Nasipho her supervisor that advised me that my credit check was clear [no surprise] and that it has been approved. She herself will follow up with the correct department to find out the status of my application and she will phone me back before the day is out. WELL here I am at Thursday late afternoon - given Nasipho ample time to call and ofcourse needless to say - NO CALL!! This is how you ensure that Multichoice keep on generating income in order to pay your salary by treating customers poorly and not following up on your promises??? WELL DONE!!