24/7/367 - ZERO SERVICE AWARD GOES TO...

I've spent over 3 months, 15 phone calls, numerous emails and am still waiting for DSTV to refund me with incorrectly double debited premiums - and adjusted my account with the fixed price lock premiums.

NO one is now returning my calls. I am leaving message after message...

You call the Call Centre each and time they ask you the story - which takes forever to explain - and at my cost as I'm usually on my cell and 15 calls of some at least 15 minutes and some 30 - these can certainly add up..... Not to mention my frustration and blood pressure levels escalating too with the knowledge that I'm still nowhere !!!

Dstv call centre put you on hold and check your account (while they teammate sense of the 'notes' and then discuss these with a supervisor or transfer you and you start the whole story over again. They all sound so helpful and WANT to help but I believe there is only so much each person can do and only so many times I am prepared to go around and around, banging my head on the wall, over and over expecting a different result.

Then they say they'll get back to you, which they don't. You have to follow up - because they double debit you again. They then tell you they will escalate the matter. You again hear nothing so.... You follow up - again you get told they'll pull the call logs from the price lock salesman who told me I was to call the accounts department when I received delivery of my 2x new Explora decoders so I wasn't double charged - as I had purchased two Cash (not year before) and wanted to have the price lock package for 2 years - as I had been a Mnet / DSTV Premium client since their Inception) - and was currently paying near to / around R1150 per month. 2 new decoders with showmax, subs, Insurance etc would cost me less than that AND I'd escape the next increase in April and next years..... BUT he was clueless and just wanted the sale.... He could have TOLD me to keep MY Two decoders and pay only R759pm + R99 subs (had he had the proper training and known this) .... As I said wouldn't be using the new ones till? - existing ones broker and we're irreparable - I moved and left these behind - Gave them away ??? Because I had existing which had my taped programmes etc... And DIDN'T want to lose anything and was not going to be ready programming anything. I made this abundantly clear.

I am at my wurst end trying to sort this out Dstv eventually collected the two new decoders... Still unused and in their original packaging. I was advised that the account would be credited and to date this has NOT been done and they are continuing to double deposit it me.

No one at DSTV takes responsibility. I call and get told they are NOT ALLOWED to transfer me to the price lock department or the people that send me emails. The people who send me emails don't respond to mine and they put the switchboard number on their email.... The number that won't put me through to them .... So I leave messages with them and they day that they send them AND their managers / supervisors emails regarding my messages and to call me ....... I've left least three messages AND sent 3 emails in the LAST WEEK and even asked them to give me a date and time for me to go in for a meeting at their Randburg office.

STILL NOTHING. Does anyone work there - other than computers??? Shocking is being nice.

I am owed over R 3 000. If I owed them anything near that I'd have their attorneys hassling me daily. Be blacklisted. Have my Dstv service instantly disconnected (only reason I didn't have my bank return it).

Dstv CHECK my account SORT it out Refund me PLEASE AND reduce all futuroremiu so going do reward in price lock

Also amend smart card numbers as per email. You have 6 listed on my account. Only 2 are correct. I have given you the other 2 which need to be added as I am paying R70pm insurance and you are covering??? and NOT covering what I have and what's being used.... Records and accounts need updating ASAP.

HUMAN telephonic and written response urgently required.

I'm sure that I will have your standard generic automated computer generated response that advises me you acknowledge my complaint blah blah blah blah ........