SS
Selwyn S
1 reviews | Active since Feb 2020
12 Jan 2024, 23:47
24 mth Contract renewed without my authority or permission
In October last year I requested a copy of my contract to see WHO authorised the 24 month extension on my contract as I DID NOT authorise any new contract. I am STILL WAITING for an answer on my last query, which was WHO AUTHORISED THE EXTENSION ON MY CONTRACT BY 24 MONTHS? I now also need to know when this 24 month is up. I am again requesting a copy of my latest contract, so I can present this contract when I obtain legal advice.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Jan 2024, 07:13Hi Selwyn Schwenk,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply13 Jan 2024, 07:13
Official
Hi Selwyn Schwenk,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
SS
Selwyn S's updateReviewer Update
29 Jan 2024, 16:17well, what did I expect. A call reasonably quickly from the "Hellopeter TASK TEAM" - YES DEDICATED STAFF TO RESOLVE ISSUES HIGHLIGHTED ON THIS SITE. It's just a pity the issues are NEVER resolved. I am still waiting for a copy of my contract to see who authorized the extra 24 months. I requested this is Oct 2023, and again on 12th January 2024. I requested either a copy of the signed contract OR a copy of my call conversation, where I agreed to extending the contract. I need either one so I can see where I stand legally, but if DSTV cannot produce a contract where I APPROVED/AGREED to the extension of my contract, then I will take this up legally, as in my opinion the contract should have continued on a MONTH TO MONTH and not a 24-month contract.
SS
Selwyn S's update29 Jan 2024, 16:17
Reviewer Update
well, what did I expect. A call reasonably quickly from the "Hellopeter TASK TEAM" - YES DEDICATED STAFF TO RESOLVE ISSUES HIGHLIGHTED ON THIS SITE. It's just a pity the issues are NEVER resolved. I am still waiting for a copy of my contract to see who authorized the extra 24 months. I requested this is Oct 2023, and again on 12th January 2024. I requested either a copy of the signed contract OR a copy of my call conversation, where I agreed to extending the contract. I need either one so I can see where I stand legally, but if DSTV cannot produce a contract where I APPROVED/AGREED to the extension of my contract, then I will take this up legally, as in my opinion the contract should have continued on a MONTH TO MONTH and not a 24-month contract.
SS
Selwyn S's updateReviewer Update
14 Mar 2024, 09:31just to conclude, I contacted the DSTV call Centre who advised i have to send an email advising that I wish to cancel the contract after the 1st April payment has been deducted. Would you guess!!!! The response to my email - NO I cannot cancel this way HAVE TO CALL ON 1st April???*** Useless company.
SS
Selwyn S's update14 Mar 2024, 09:31
Reviewer Update
just to conclude, I contacted the DSTV call Centre who advised i have to send an email advising that I wish to cancel the contract after the 1st April payment has been deducted. Would you guess!!!! The response to my email - NO I cannot cancel this way HAVE TO CALL ON 1st April???*** Useless company.