24 Months Explora Contract - Beware!!!

I recently signed a 24 month Explora contract and later found out to my surprise I do not qualify for the holiday viewing service. Please take note:<br> <br> I was going away on holiday in December and wanted to take my decoder with. I took a spare decoder in to a Multichoice Agency to make preparations. They checked it and assigned it as my holiday decoder and assured me that all I need to do is phone their call centre to connect it up.<br> <br> When I arrived at my holiday home I did as they said and phoned in. They did the necessary but at the end of the conversation mentioned I will be billed with something like R400 or something. As no one told me I do not qualify for this service I assumed that this forms part of my current subscription so I didn't really take note.<br> <br> Upon returning home I phoned the call centre and was told that I have been billed separately and my home Explora was never switched off. I will be billed with an additional R280.<br> <br> My complaint is that neither of the representatives I had spoken to specifically told me that I will not qualify for the holiday viewing service