24 month contract never ending more than 2 1/2 years later.

Its been more than 6 months dealing with the same issue, i thought it was sorted out 3 months ago but its not. I took out the 24 months explorere contract in february 2021. The contract was supposed to end at march 2024. However i noticed that datv was still charging me the 2 point installation fee of R70 every month. After i had enquired 3 months ,ago i was refunded 6 months of this. At the start of this month i paid R500 for my compact subscription, to my surprise this morning i was disconnected, only to find out that i am still being charge for this 2 point installation for the past 3 months as well. I have been to the gugulethu branch and spent 2 hours there with no help and a promise to be called. The day is now finished and my subscription is still disconnected. I am utterly dissapointed and ****ed off to say the least.