wT
werner T
1 reviews | Active since Apr 2015
05 Apr 2015, 21:03
24 hours or 24 days
when you promise a client a call back is it with in 24 hours or am i mistaken and the duty super visor said 24 days <br> you gave me a discount on my bill from your side with out me asking for it the duty supervisor was suppose phone me back and tell me why i got the discount from your side after making several follow ups with no successes i have been with out service for over 2 weeks its not plesent can some 1 please resolve this that is not in a call center and do care
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2015, 09:50Hello werntrol,
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we explained that we will not be able to credit the amount owing on your account, We have escalated your complain to the representatives that you have spoke to on the day of activation of service and ad hock debit order that was loaded.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we explained that we will not be able to credit the amount owing on your account, We have escalated your complain to the representatives that you have spoke to on the day of activation of service and ad hock debit order that was loaded.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply06 Apr 2015, 09:50
Official
Hello werntrol,
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we explained that we will not be able to credit the amount owing on your account, We have escalated your complain to the representatives that you have spoke to on the day of activation of service and ad hock debit order that was loaded.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation we explained that we will not be able to credit the amount owing on your account, We have escalated your complain to the representatives that you have spoke to on the day of activation of service and ad hock debit order that was loaded.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta