EM
Ernestacis M

1 reviews | Active since Sept 2018

24 Jan 2024, 18:00

****

Dstv is ****med me Wow. And I really would like to take up the opportunity to request my call recording. I had a problem with old Decorder which was under my previous partners name so the consultant said the have a new amazing offer on the new explorer ultra and I took it cause I know for security purposes that rather take out a new system under my name and not use my ex partners décor or system details. But I did mention to the lady so what will happen cause I already paid for this months subscription must I pay again and she said NO they will debit the full subscription amount on the 2nd of February which is +-R720 but yesterday my services are disconnected and I’m told I owe R420 I don’t understand this cause my monthly payment for my package is R720 but how did I get disconnected. On top of that the day that installation is for free but I had to pay the installer R250 I don’t know for what

0
Replies (3)
EM
Ernestacis M's update24 Jan 2024, 19:28
Reviewer Update
Thank you Emihle Sigutya for the quick response and taking ownership for someone else’s mistake. And great appreciation for taking my matter into investigation and reconnecting my services while pending the outcome which I know will be in favour on my behalf as calls are recorded and I was not sold something that I am now surprisingly accountable for. Thank Emihle Sigutya
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2024, 21:46
Official
Hi Ernestacis,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2024, 21:48
Official
Hi Ernestacis, 

Thank you for taking the time out to inform us about the great service you received from Emihle. As we continue to improve our service offering, feedback like yours is extremely valuable. Thank you for the positive feedback.

Kind regards, 
DStv: Hello Peter Team