2020 Black Friday deal, Netflix SUBSCRIPTION queried multiple times

Extremely dissappointed with Multichoice. I took the 2020 black Friday deal comprising of the new Ultra Decoder. The Sales agent told me that this deal comes with Netflix subscription for 12 months. I was sceptical and asked repeatedly. The Sales agent was adamant that the Netflix subscription is definitely included. I was still not convinced, the Sales agent put me on hold to verify. She came back on the line and confidently confirmed that the Netflix subscription is included. I was very happy and concluded the black Friday deal. In order to satisfy my doubts, I decided to send the SMS notification so that another Sales Agent would call me so I can ask about the Netflix subscription. I did this twice. I spoke to 2 different Sales Agents and both confirmed that the Netflix subscription is included. The 3rd agent I spoke to said to me that I only have to pay an Access fee for Netflix which is an amount of R180 ONCE OFF and thereafter the Netflix subscription is included for 12 months. I have since heard conflicting info from family members saying that the Netflix subscription is NOT included in this deal. Then I saw the black Friday DSTV ad on Facebook and even put my question on this platform: Is Netflix subscription included on the 2020 Black Friday deal? I cannot get a straight answer. The only response was for me to provide my details (name /address / ID Number) I sent my details and I was informed that someone will be contacting me. I am still waiting. My frustration is that I repeatedly asked the Sales agents. I verified by speaking to 3 different Sales Agents. The calls are recorded so I want the recording of my calls as well. If Netflix subscription is NOT included, then why was I given this false information 3 TIMES. This is very ********* business practice from Multichoice sales team. I want to escalate this matter. I am requesting the recordings of my 3 calls when all 3 times I was informed that Netflix subscription is included.