2017 FINANCE QUERY

DSTV has failed to solve my query from last year to date, I went to their Randburg office and the Manager/Supervisor there we concluded that they were going to write off all the arrears amount and I will proceed with paying the monthly premiums. To date no amount was written off and no technician came to assist as part of the promise from him. Instead now they are telling me to pay over 6k to get the account activated.

From: Lillian Dube ********** Sent: Thursday, 29 November 2018 09:40 To: ********** ********** Cc: ********** ********** Subject: REF ********** -I205

Good morning,

My name is Lillian Ntebaleng Dube, ID No: ********** 596082. I started reversing debit orders due to an amount that went off that I did not understand, I called to enquire, but there was no response. I went to the Randburg offices and I spoke to supervisor or a manager there and we concluded that the amount in arrears will be written off and I will proceed with my monthly premium August 2017, at that time I was tired of calling to the point that I had disconnected the device, but he was nice to say that he will send a technician to come and connect it.

I have been calling from since I received the explorer, you can check all the recordings from last year, I call from ********** . Yesterday I called and the lady that I spoke to said she escalated the query and the supervisor was going to call me yesterday. The supervisor did not call me, I called today, and Nonhlanhla Luvuno said no notes. I had to explain all over again like I used to do last year.

The lady I spoke to yesterday said you are the supervisor. Can you please look into this and assist.

To date no amount was written off, no technician came.

What I would like for you to do is to honor what I was promised, and that is to write off the amount, and I will proceed with the monthly premium.