1 reviews | Active since Jul 2017

10 Jul 2017, 15:11

2 years worth of promises

<p>For the last 2 years I have logged +- 10 , 15 calls with their call centre, spoke to managers that made promises etc.<br /> When the original installation was done I informed them that I can't "pick up" all the channels, they informed me to speak to the installer, the installer explained that it was because of a bad batch of LMB's and as soon as he received new LMB from DSTV he will come and install......like I said....various call were logged since and to date I can still just watch 20% of the full bouquet...this has been nearly 2 years... it was a complete waste of my money...pls feel free to come and collect the explorer with the dish and donate it to charity perhaps...I am done with DSTV!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jul 2017, 15:27
Official

Dear Pieter

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

's update12 Jul 2017, 15:27
Reviewer Update

Hi Lebogang.

Between yourself and the technician "BEEF" pls concider opening your own client services department.

I have manageged various service desks over the last 20 years and it's awesome to know there are still people that take pride in what they say and do.

The service received by the two of you was excellent (two years late) but that's not your fault.

Well done and keep it up!