2 years later and you claim I owe you R180? Prove it.

Multichoice. I used to be a customer of yours(USED TO BE, NEVER AGAIN) but this was more than 2 YEARS ago, close to 3 YEARS. Today I received a call from Blake and Associates, a collection company, telling me that they're calling on YOUR behalf to collect R180 from me that I allegedly owe you. So I called your call center and spoke to Nhlanhla and he kept me on the phone for 18 minutes. The call started at 16:44. The reference was ***-C1. I called to ask one simple question. "When was my contract cancelled?" Nhlanhla could not tell me when my contract started or when it was cancelled or when my last debit order went off for the account I USED to have with you. So how Multichoice, do you claim I owe you R180????

Firstly, I called and emailed to cancel my account more than TWO YEARS ago, if not 3 YEARS. I am not doing your dirty work trying to fish out the email I sent you which I undoubtedly have anymore or the call I made to the call center cancelling my account. I am most certainly not going to ask my bank for statements from 2016 and 2017 to see when I paid my last debit order. 24 months statements at R50 odd, you can get knotted. So I ask again, "Multichoice, how do you claim I owe you R180????

Don't you find it strange that Blake and Associates were able to get hold of me immediately in ONE phone call, but you had no intention of calling me prior to this to claim I owed you R180? Don't you find it strange that not one of my payments were late or were ever dishonoured but suddenly, 2 years later, I owe you money? You're like Nokia, you missed the boat and Netflix and ShowMax are eating you for breakfast

The Full Time Equivalent cost in having Nhlanhla answer my 18 minute call today has cost you more than R180. The fees for Blake and Associates you've paid to have them collect R180 that I allegedly owe you, exceeds the amount you're claiming from me. In addition I am pretty sure that the CPA (that is Consumer Protection Act) has something in it that refers to a maximum time frame in which you can try and claim money from me, that I DO NOT OWE YOU! You will not make me do any dirty work for you. I am not proving that I did what I was supposed to do. All your calls are recorded, mine are not. You clearly didn't do what was required of you.

This is what I want: 1. You will prove to me that I do not in fact owe you R180 FROM 2 YEARS AGO by finding the email I sent you and the phone call I made to you cancelling the account. You will make this available in a transcript and a copy of my email. 2. You will notify Blake and Associates to stop calling me with immediate effect 3. You will make sure that my SQUEEKY clean ITC record is not affected because of your mistake and you will send me proof that this is the case 4. You will explain why you have not emailed me or phoned me or debited what ever you claim from my account at the time and why you went straight to a collection agent for the money I allegedly owe you. None of my details have changed, 2 years later. Lastly. You will not pursue this claim as I am prepared to take it to court because I DO NOT OWE YOU R180. You will send me a letter confirming all of the above and that I do not in fact owe you anything.

Its 5 simple requests Multichoice. I expect a reply answering all 5 of my requirements.