ER
Eunice R

1 reviews | Active since Feb 2021

10 Jan 2023, 19:28

2 years Explora price lock contract over billed until its expiration date.

I have been on an explora price lock of R499 for 2 years since 2020 November.. My last payment was supposed to be in November of 2022. I had so many issues with my account especially after I signed in for this explora contract. Fortunately I completed my contract of 2 years even though I have always been billed higher to my contract. My main issue is the terms of the completed contract.. I am supposed to go back to my old package of compact without being charged R100 extra for the PVR.. but wen I check my account nothing has changed.. I'm stil being billed the same even aftr I completed my contract.. DSTV multichoice please look into this matter and sort out my billing.. and credit me for all this months I have been paying more than my price lock contract.. i wil be going forward with this matter to my attorneys as this is a complete brigde of contract if this matter is not attended to.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Jan 2023, 20:27
Official
Hi Eunice, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team