2 weeks later still no installation

<p>2 weeks ago I bought the explora including installation. All the installers I was asked to call refused to come and install citing they were not given instructions from Multichoice. Last week Friday a lady called to tell me she has escalated the matter to the technical department and they will send someone to do the installation within 24 hours. It's nearly a week and no one has come to install it. On Monday I engaged dstv on Twitter and I was asked if I have an installation voucher, there are papers in the box but the specific one that they are looking for is not there. I have used so much money to make calls to the installers and Multichoice but all they do is send me from pillar to post with no help. If they don't can't help me then they must give me back my money and they can take their decoder. </p>