JH
Johan H
1 reviews | Active since Jan 2016
04 Feb 2016, 15:04
2 WEEKS AND STILL NOTHING RESOLVED
Its been 2 and half weeks since my initial report/ complaint, AND STILL NOTHING HAS BEEN RESOLVED. How long does it take to resolve a query????? YET MULTI-CHOICE KEEPS ON DEDUCTING MONEY AS IF THERE IS NOTHING WRONG WITH MY ACCOUNT.... DO YOU REALIZE YOU ARE *****ING MY MONEY?????? CAN SOMEONE PLEASE SORT THIS OUT ONCE AND FOR ALL???!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 09:56Hello Johan Harmse,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your billing query has been resolved and your account adjusted accordingly.
We confirm that your debit order has successfully been activated on your account as request.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your billing query has been resolved and your account adjusted accordingly.
We confirm that your debit order has successfully been activated on your account as request.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply15 Feb 2016, 09:56
Official
Hello Johan Harmse,
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your billing query has been resolved and your account adjusted accordingly.
We confirm that your debit order has successfully been activated on your account as request.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your billing query has been resolved and your account adjusted accordingly.
We confirm that your debit order has successfully been activated on your account as request.
Should you require any additional assistance to upgrade, downgrade or reconnect and disconnection of service, you may request assistance from any of these channels:
--Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Your support, and that of all our customers, is important to us.
Regards
Rupert