2 weeks and box office problem still not sorted!!!

We place on record our poor customer experience received from your call centre agents in a recent attempt to resolve a technical error message which read - (Box office not available in your region) It has been a painful and costly exercise as we were told to change our dish as it was problem. Then we were told to exchange the explorer we purchased as it may be the problem. We did all that and guess what, we still cannot get Box office. Does DSTV have any competent technicians around. So embarrassing for a corporate company like DSTV to put customers on hold for lengthy periods of time, for days on end and with no resolve. We are right now frustrated subscribers who rate your service levels beneath the -1 score. The service is pathetic, to say the least. We have spent over R500 airtime calling your call centre.... can somebody please sort this problem out.