BN
Bulumko N

1 reviews | Active since Jun 2016

20 Jun 2016, 17:25

2 months to deliver

<p>I ordered an explora through their advertised DPP program. The deal incuded the Explora and a wifi connector. They deliver the wrong package, they delivered the decoder and a smart lnd for the disch. Since i use a commnal dish, i cannot alter the installation hence the choice of package. After a week-long day investigation, they concluded that they had delivered the wrong package and promised to deliver the wifi connector and retrieve the smart lnb.</p> <p> </p> <p>However, it is 5 WEEKS LATER AND STILL NOTHING. In frustration I drove to Randburg AT MY OWN EXPENSE but the staff and manager there were not aware that the package even existed, which is strange since this package is frequently advertised.</p> <p> </p> <p>IT IS HIGH TIME DSTV GOT A REAL COMPETITOR SO THAT APPALLING SERVICE LIKE THIS CAN GET THE TREATMENT IT REALLY DESERVES!!!</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jun 2016, 13:35
Official

Good day Bulumko

Thank you for bring this matter to our attention.

We have escalated your concerns to our Price lock department for urgent assistance.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Regards

Rupert