Hellopeter
Share Your Experience
LC
Lazelle C

1 reviews | Active since Jul 2014

06 Feb 2017, 22:49

2 Months Passed -Still NO Refund

<p>It's been 2 months that I have been fighting with DSTV to give me a refund of R844 since one of their employees did not cancel my subscription as requested by myself. It's been 2 months and after countless of emails, calls and Twitter fights I am still waiting for the refund. I honestly do t know what to do anymore. The only solution is to get lawyers involved. Think twice before getting involved with this company. </p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2017, 07:55
Official

Dear Lazelle

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

LC
Lazelle C's update07 Feb 2017, 11:10
Reviewer Update

So the R844 is still as a credit on my profile? Does that mean the refund was never done? Your twitter page confirmed 7 days ago that it was done!?! Get a director to call me IMMEDIATELY I am fed up with this horrid service.

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2017, 12:48
Official

Good day Lazelle

Thank you for taking our call today.

As discussed, we will follow up with you to ensure your query is resolved.

We apologise for this inconvenience.

Best regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Feb 2017, 14:53
Official

Good day Lazelle

We could not get hold of you today to discuss your query telephonically.

This is just to inform you that your refund has been paid out.

Please do contact us should you require any further assistance.

Kind regards

Dinah