2 months, no resolution Dinah not willing to assis

This saga is now going into its third month. Every time the HelloPeter complaint is simply closed for the sake of statistics and not to resolve. <br> We have sent the required proof of payment no less than 5 times already and in the best effort to not deal with this Dinah simply comes back every time to say she can't help without proof of payment. She doesn't go look for the correspondence or attempt any sort of customer experience 101. <br> <br> The bully tactics of a monopoly - don't deal with the customer complaint, wear them out and they will eventually capitulate and pay. Your actions cost DSTv a 15 yr customer - it is only two pensioners that you are inconveniencing for the 3rd month now. We have moved on to your competition but would like our parents to have their DSTv switched back on. <br> <br> In the meantime you couldn't care one iota to do anything remotely customer orientated or basics. Please see your inbox - no hope that you will do anything related other than simply come back 2 weeks from now stating you need to proof of payment. The saga will continue - only now I am preparing for the Consumer complaints authority as the HP platform has become an exercise in complaints redundancy.