2 months & no closer to resolving my dbl debit

September 12th and I reconnected my DSTV subscription. They gave me the details and I paid the pro rata amount and was connected right away. Beginning of October comes and I am debited R1391. I have been emailing and calling and my issue is still not resolved and they have even acknowledged the fact that they made a mistake. In their emails they say how they pride themselves on customer service and all queries are dealt with in 3 business days yet here I sit 2 months later and I still do not even get a phone call. I am the one who has to call in and email in to ask for a follow up, getting set from one department to the next. Absolutely shocking customer service.