sH
solly H
1 reviews | Active since Jul 2015
20 Oct 2015, 15:22
2 months later still trying to sort out billing
still on the issue of my dstv that was disconnected for a week and a half when I tried to upgrade on 26th August 2015. I could only watch tv again on 6 September 2015. Apparently due to a system upgrade they have done. DSTV debited me that month for a full compact and a full premium subscription. I phoned numerous times throughout the period for them to correct it. every time I phone the consultants can see exactly where the problem is but for some reason once again they are not able to do anything about it. I do not see why i must phone 4 times in regard of this query and stay on the phone 20 min at a time and write twice on their dstv self service page and nobody is able to sort it out.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Oct 2015, 10:33Hello sharms,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that you have been assisted by one of our consultant and tha we have adjusted your billing to reflect a zero balance and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that you have been assisted by one of our consultant and tha we have adjusted your billing to reflect a zero balance and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply26 Oct 2015, 10:33
Official
Hello sharms,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that you have been assisted by one of our consultant and tha we have adjusted your billing to reflect a zero balance and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that you have been assisted by one of our consultant and tha we have adjusted your billing to reflect a zero balance and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert