2 Months later, payment remains unallocated.

During July I changed the account from which the debit order was taken. The online system stayed in a pending state and the debit order was not run. on 5 August I proceeded to pay the amount via internet banking using my account number and not my customer number as reference. This resulted in an unallocated payment. After 5 calls to different agents and 'supervisors' and calls from the social media team at MultiChoice the payments is still unallocated. <br> <br> Asking for assistance generates nothing but empty promises and lies. Multichoice even responded to an a0mail saying that the allocation has been done to only disconnect my service a couple of days later due to 'non-payment' As yet, the payment remains unallocated. My next debit order, due 01/10/2015 is now set for a double installment for something that is not in arrears. Can it truly be that difficult to allocate a payment when I have sent the ABSA proof of payment to Multichoice on 4 different occasions?