MM
Mfanafuthi M
1 reviews | Active since Apr 2014
24 Aug 2015, 15:47
2 months have elapsed still waiting for my refund.
I mistakenly transferred R4000 instead of R400 to Multichoice / DStv as my monthly subscription towards end of June.<br> I called in and also communicated online and have been promised a refund since and nothing happened.<br> Early this month again I called only to be told that the request was not processed but I was going to get my refund in 2 weeks time, 2 weeks has since then elapsed.<br> <br> I guess operating without serious competition is becoming a problem here.
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DStv (MultiChoice)'s replyOfficial
02 Sept 2015, 16:07Hello masinamw,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your refund.
We confirm that the payment is reflecting on your account however the amount to be refunded is different as subscription fro September has been debited from the credit balance.
Your agreed on the amount remaining as credited to be refunded back to your Bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your refund.
We confirm that the payment is reflecting on your account however the amount to be refunded is different as subscription fro September has been debited from the credit balance.
Your agreed on the amount remaining as credited to be refunded back to your Bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply02 Sept 2015, 16:07
Official
Hello masinamw,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your refund.
We confirm that the payment is reflecting on your account however the amount to be refunded is different as subscription fro September has been debited from the credit balance.
Your agreed on the amount remaining as credited to be refunded back to your Bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to your refund.
We confirm that the payment is reflecting on your account however the amount to be refunded is different as subscription fro September has been debited from the credit balance.
Your agreed on the amount remaining as credited to be refunded back to your Bank account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert