2 months and still waiting for a decoder to be installed...it's the Mutlichoice way!

Ordered a new decoder in March, made 8 phone calls, logged a complaint with DSTV and I am still waiting. Heard numerous excuses that the installer has issues. Then the installer apparently showed up but nobody was home. How dumb is that? Surely the installer should call and make an appointment before showing up. After all, to afford DSTV one needs to work during the day instead of sitting around waiting for the installer. In the interim, I am being charged a higher monthly premium. Perhaps that is DSTV's intention. Lie to customers and continue charging them a higher premium, while giving them the run around for 2 months. Not bothering to call customers back with feedback either. Perhaps it's time to cancel DSTV completely, since we are paying for a service that is not being provided. This is not acceptable!