2 Months and still waiting

I app**** to change ownership and give the decoders to my mother.I faxed through all the relevant documents on the 02/06/2015.I phoned every second day but get the same reply everytime.They are working on it.On the 06/08/2015 I spoke to Rudolph Sekolane who ensured me that the process would be finalized in the next two hours.Today I spoke to Lebogang who was friendly but gave me the same reply.I asked him if I could email the documents again but he told me that he dont have the authority to give me his email details.I find this very frustrating and unacceptable.I would have taken my mother to the branch but shes too old and it difficult to move her around.I have consider cancelling my subscription but I want the whole of South Africa to see the arrogance of Multichoice who dont care about their customers.I received a lot of case numbers but its useless each time u phone u receive a different one. The latest one was ***.You are really unprofessional Multichoice!!!!