2 HOURS OF NO HELP

To say I'm disgusted is an understatement. If my payment was late then why can't I pay my instalment plus the penalty, instead you want me to pay two instalments plus penalty. And then after speaking to 3 different agents (Nompumelelo, Sylvia and Tshepo) kept me on hold for 2 hours. TWO FLIPPIN HOURS OF NO HELP. I did everything they asked of me, I sent the proof of payment and got a reference (***1) which they say is incorrect. I feel like puking with this substandard performance from Multichoice. With the amount of airtime I spent on you today I might as well have paid for the premium subscription nxa