***2 - E16

I had a old explorer 3B decoder, but the hardware did not update, so we could not watch cash-up or box-office so we bought a new decoder @ Brits Game.

Started phoning 10:45 on 20 May 2026, Nuame Hlapa, she tried to help, but could not win, spend over an hour on the phone, before she phoned me back. A very rude lady from back office also phoned whilst on the line with Nuame and said that we should drive all the way from our farm outside Brits to a test centre with our brand new decoder…. she dropped the phone on me when I said it is impossible to spend another day driving to Pretoria/Johannesburg and sitting in a row for help, after I paid for something new….

We drove to the installation centre in Brits whom told us to go and exchange the decoder at Game, which we did, we started phoning again at 15:00, spoke to Matabele, she got the Error from a E17 to E16, and promised to phone back at 16:43, she did phone back and could not believe we are still receiving error, our secondary decoder for our aged mother was also not working. Matabele promised to phone back after 10 minutes, and never did.

After spending a whole day on the phone, please check your records how long we have been on the phone today, not to say what my telephone account will look like, and the driving back to town to exchange the decoder and we are still without service!

Is there anyone who can assist @ DSTV.

On our MYDSTv app it show my service is disconnected?

The WhatsApp also did not help to clear the E16

I do not know what else to do,as I cannot understand why 2 new decoders cannot be connected.