2 DSTV streaming packages added instead of 1

Good Day, I don't like making issues public but, I have really tried to fix the issue with the contact centre 3 times, but it did not help. I see my issue is exactly the same as one mentioned today : https://www.hellopeter.com/dstv-multichoice/reviews/dstv-portal-adding-double-subscriptions-to-my-***

I enabled DSTV streaming on 22 Dec 2022, I paid upfront with a credit card, and only asked for one package. I later saw 2 packages were added to my account, but I was never able to log into 2 devices. I know this because I was not aware of the 1 device limit and tried on my IPAD and laptop, but it failed saying I could only log into one device. The contact centre has told me that I selected 2 packages but only paid for one, I am not even sure the DSTV checkout process would allow this. I am also not a contract customer so I am not sure it would give me a package on credit. If you check on the transaction statement they were added at the exact same time, so it could not have been added later than at the checkout payment screen. One of the agents did manage to get the 2nd package cancelled and a pro-rata refund, but it still says I owe R496, and I can confirm I never used 2 devices , was not able to log onto 2 devices, and paid the entire invoice amount upfront. Please can this be cancelled, I was considering enabling streaming for Wimbledon later this year, but I am now too concerned of a re-occurence of this.

Please help me DSTV.