2 decoders that i didnt authorised

i phone dstv,because i wanted extra view iny bedroom, they afviceme to get someone to.connect ot ,i paidR700 for instalation, dn i called them to activate theextra view but it wasnt working i called again and i was advicef thatiist buy a new decorder that was after installation i was angry,i took the decoder to multichoice in zinnaville, thwy only chanhed the smart card,i never phoned dstv again tonactivaye the extra view because the tv i was gonna used just fell and broke,inwas so supriced when i saw a 1440 debit order and i called dstv and wxpalined what happened the guy i spoke to said it was theur mistake they will rectif6 it thwy will onlydeduct 400 + but the also try to deduct 1440+ again so i have been on the phone wirh multi choice a thousand times and now they have suspended my services because they gave me a package i dnt know about i have 2 opened decoders but i have 1 tv,i never activated that conpacr package and ive been telling them that ever since i saw that 1440 deduction yesterday Ntombi said they will liatwn to my previous calls and her supervisor will come back to me thwy nwver did,now when i call again she wrotw a note that i must go back to zinnaville