2 days is acutually 2 weeks

The current decoder is broken and was advised by the agent to rather opt for the price lock option , where advised that it would take two (2) days to get approved , the request was done on 11/12/2018 and approved on 14/12/2018. We called everyday to request the status of the request and when the delivery of the new product will be delivered. It was only delivered today 21/12/2018, seven (7) days later and now installation can only be done on 27/12/2018. There is thus no TV service as the old decoder is broken and all they can say is "we apologies" , but apologies does not get my new decoder installed , and if I did not take there recommendation to take the price lock I would have now had my satellite working. I want to know what they are going to do to assist and resolve and compensate me for the inconvenience.