2 days for 1 error

What are they doing, an error for a dual view has taken me R200 airtime and two days and counting to sort out the problem!!!!! I am tired of trying to sort out someone else's problems. I have two decoders with an error on the main one saying waiting for communication from main decoder, they sort it out and then it says I am in arrears on my account which get debited every month? They then fix the second one and then the other one also does the same. I AM PAYING FOR A SERVICE, STOP WORRYING ABOUT THE NEW DECODERS AND WORRY ABOUT LOYAL CLIENTS THAT HAVE BEEN WITH YOU FOR YEARS...I WAS THINKING ABOUT UPGRADING BUT THEY CAN MAYBE EVEN LOSE A LOYAL CLIENT NOW. ENOUGH IS ENOUGH, THEY ARE FORCING THIS NEW DECODER DOWN OUR THROATS BUT WHEN WE HAVE PROBLEMS IT GETS PUSHED ASIDE LIKE EVERYTHING ELSE IN SA.