2 days and still no statement

I am just requesting for a statement since yesterday and even after numerous call your call centre clearly Obfuscate the matter as I have no understanding why I cannot receive a simple statement. Though your agents seem very Alacrit in assisting me, the lack of delivery is turning my customer experience into an Egregious one putting me in a quagmire as I await for a prompt resolution.<br> <br> I believe my request is not Sui Generis and hoping for assistance very soon.