2 accounts added - Dstv *******

I scrolled through the reviews on this platform and noticed a customer had the exact same issue as me. I signed up on the 17th of December 2023 which I paid R699.00 on the 10th of January I downloaded My Dstv app only to notice two active premium accounts on my name which I did not select. When loadshedding occurred while watching sports I then tried to continue watching on my phone but was hit with the streaming limit message so how could I have two active account and this happened and why would a second account be activated on Dstv side without a payment request. I have noticed that this has been a trend for Dstv in December which they are actually *****ing from us. I then called in and asked for the account to be deactivated and was advised to deactivate on My Dstv which I did. I then noticed that they were still charging me for the second activated account and I asked on the live chat (because this was the only way of communicating to them as advised by multichoice) that the amount should be rectified and I was told that it was. I then made a payment on the 11th of January as a early payment to not miss my due date on the 17th only to find out my account is deactivated. They are now saying I’ll have to take another streaming package but if this is happening to other people surely it’s going to happen again and they will continue to ***** from us.