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Dean S

1 reviews | Active since Apr 2018

03 May 2019, 09:06

1year De-JAVU.

So again a year later and I'm facing the same challenge and **** that i faced last year the exact time....... its like a DE-JAVU and the fact that I'm being promised so many call backs and not 1 was done is so frustrating.............................. Below is what was sent but im sitting in the same ****.

Already frustrated that my debits bounced because of a ***EN DSTV ERROR THAT NO CLARITY WAS GIVEN ON.....i already have to sit up and watch the same ***en programs......................i wish there was another company that allows me to watch sports and let my daughter enjoy her catch-up cartoons...........Im beyond irate... Your agents and Team leaders are ***********.

Good day Dean Saunders

Please accept our sincerest apologies for the inconvenience you have experienced and the level of service you experienced in this regard.

Your concern is currently been investigated by the relevant department for urgent resolution.

Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

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Replies (2)
DS
Dean S's update21 May 2019, 11:35
Reviewer Update
Still awaiting a resolution to this mess that DSTV created. pathetic and the worste service i would not recommend DSTV to anyone in my family wish there was another service that gives sports and cartoons..............evens your social media and escelations teams are pathetic to the core of a dry bone...no customer service ........

DS
Dean S's update21 May 2019, 11:36
Reviewer Update
Almost a month later this is pathetic and i was told that ill get a call back from your escalations team call back was promised on the 13 May and we are almost another week later....your service is appalling.