BH
Brendon H

1 reviews | Active since May 2015

25 May 2015, 11:43

1hour to rectify 2 boxoffice purchases

So i rented 2 movies on Sunday on DSTV Box Office.<br> <br> The first movie did not come through after 2 Hours, i then called the Box Office call centre in JHB and got Pushed from Pillar to Post and sat on the Phone for 30min waiting for the call centre to work through there in-efficiency. Eventually the movie came through.<br> <br> I then rented another movie afterwards, this movie then came through and wouldnt play. I phoned the call centre again and sat on the phone for another 30min, at the end of the call i was told, \ Sir we are sorry but you are going to have to wait 48hrs for the movie to clear and rent it again"";15/05/26 12:17;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;722019;715103;18;2;0;1;0;0;2;NULL;NULL;NULL;15/05/25 11:30;15/05/25 9:44;constant undelivered paper ;114516;;***;I had to endure every Sunday's call to City Press call centre reporting undelivered paper. I have sent countless emails every Sunday & Monday reporting the matter. I will always get a claim that I will be credited for undelivered paper when it will still not be delivered the following week. Worse I can't get hold of the area manager to raise my concern because the call centre says they are not allowed to give out numbers (how do I escalate the matter then?) Yesterday (24 May) I was promised the area manager will call and the paper delivered. None of the two materialised. Why then should I continue to claim subscription when no service is rendered<br> <br> THANK YOU CITY PRESS FOR YOUR POOR SERVICE. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;854387;1009;9;2;0;1;0;0;2;NULL;NULL;NULL;15/05/25 11:36;15/05/25 9:44;IGNORING CLAIM & REQUESTS FROM CLIENT & REPAIR CEN;B2B10S40561;Call Centre;***;ToDate: Numerous calls to customer care on 0860 WARRANTY who promised to get back to me but NEVER do.<br> To: [Email Removed] 'Jason Maarman';;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;854203;747215;19;2;0;0;0;0;2;NULL;NULL;NULL;15/05/25 11:08;15/05/25 9:48;OVERINFLATED COST OF MATERIALS FOR REPAIRS;;SAMANTHA GOVENDER;;On 02/04/2015, the lounge and kitchen ceiling collapsed in one of my units that I rent out. I asked Maintenance to sortout.On Tuesday,07/04/2015,I asked STSS Maintenance to submit an insurance claim. Friday 10/04/2015,insurance claim still not approved.I instructed STSS proceed with repairs accepting their quote as market-related prices, and also the insurance claim was in process. More importantly,I could not allow the tenant to endure the situation any longer,having had to endure this for an entire long weekend already. I cannot allow people to live and cook with no ceiling and exposed to dust while cooking,etc. Repairs were done by 15/04/2015 and paid for. Although I received a quote for repairs from STSS, they contracted to another Contractor. Assessor evaluation revealed that STSS material costs were overinflated between 111% to 257%, and total costs was R5231.30 more than Assessor. STSS overcharged me. I have been subjected to abuse and exploitation as a consumer, by overinflating cost of materials, the following has been violated and I potentially will lose R5231.30:MY RIGHTS TO:<br> 1. FAIR AND HONEST DEALING;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;669840;140;14;2;0;0;0;0;2;NULL;NULL;NULL;15/05/25 11:37;15/05/25 9:50;********** advertising;6,70E+12;;***;I have a SMART CARD and often get sms's from them regarding specials. I never react to it because I don't have time but ASSUMED that I qualify for the discounts they offer. During April I got an sms offer if I buy at any P&amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;707907;774167;4;5;0;0;0;0;5;NULL;NULL;NULL;15/05/25 11:51;15/05/25 9:53;This is good service!;;Caroline;;I would like to thank the technician (white, short gentleman - sorry, I forgot his name) at Dishsat Electronics for the professional, neat and excellent 2 hours of cabling and installation on Saturday, 23 May 2015 at 9:30am in Centurion. This was well worth the investment. I highly recommend using Dishsat Electronics. The service was efficient from booking to the actual installation. It has been long since I last had such a good service. Thanks again! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;303766;786077;9;2;0;1;0;0;2;NULL;NULL;NULL;15/05/25 11:43;15/05/25 9:55;Nearly a month later and still no phone;8,50E+12;Korabo / Quinton Pienaar;8,50E+12;My cellphone claim was submitted in store on 5 May and after running from pillar to post (police station to Markham Golden Acre to Finrite's call centre & back again) I am now utterly exhausted with the lousy experience I have received. <br> <br> On Friday, 22 May, my claim was finally signed off by Quinton Pienaar/Korabo & I was guaranteed that the store would be contacted with a 'package request'. I was to receive my replacement Samsung S3 mini and the call centre would send through the relevant info to the store. Now, 72hrs later after contacting the store yet again, they have still received no communication from Finrite. <br> <br> <br> Other factors I'd like to bring to light is that I was informed that the S3 mini had been discontinued, and they I would receive three alternative options. Korabo said that this was not the case& that I would receive the same phone, a S3 mini - I'm okay with this. What I was, and still am not okay with is that when I told him that the store does not stock the phone, he said that I will just have to wait until one is available, and that is my problem not theirs. How can this be?<br> <br> This is unacceptable and I want to know when I will receive my replacement phone NOW!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;854396;832619;18;2;0;0;0;0;2;NULL;NULL;NULL;15/05/25 11:35;15/05/25 9:57;Dont buy at these shops! ;8,00E+12;;***;I usually walk away from these guys as they approach in the malls but yesterday I fell for the whole ****! That was my mistake. They wanted to charge me R15000 for a few products and said that it will be based on a monthly payment over 24 months. They asked for my credit card to set up the debit order saying that they have an arrangement with the bank. While busy filling in my details they started swiping the card and if declined just do it over having to put in a special code! I asked for my card back and R5000 was already taken. They then asked if I had any other cards. I asked them to reverse the transaction because I didn't want the products anymore. The whole thing just fell wrong! They said it can only be done the following day. I was then registered as a pensioner(I am only in my thirties) And got half the products for R5000 with a tester thrown in for free. Today I did some research on Google and found that all the products are available through [URL Removed] I could have paid R1390 instead of the R5000 for the products I got in the end! Without feeling bul**** into buying everything they felt I \needed\"". This is so *********!"""

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 May 2015, 12:17
Official
Hello Brendon Hurst,

It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.

Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.

We confirm that money for the rental of the movie has been credited back to your box office account.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.

Your support, and that of all our customers, is important to us.

Regards
Rupert