1Hour conversation and no resulotion

Used DSTV SMS service on the 24/02/16 requesting the amount we need to settle to be reconnect. We received an amount of R524.00 paid, we paid R580.00. No reconnection. We called the call centre on the 24/02/16 and spoke to Gugu who advised that we had to pay another R318.00 to be reconnected. Which we did. They connected us on the night of the 24/02/16 but then Multichoice goes and suspends our account again on the 28/02/16. So after a hectic week we call in today to ask why and if they could reconnect as we though it was a simple problem. This chap Tshepo Kagiso takes the call and straight away my whole experience with DSTV goes horribly wrong for the first time in two decades. Every time we query something with Tshepo, he puts us on hold for 15min a go, only to come back lecturing us on the accounts history but does not once advise us the outstanding amount nor the way forward. One thing I can say is that we have paid R800 + to have 4 days of viewing. I know we sports (rugby & cricket) fans are getting the short end of the stick but this is just ridicules. 1hour telephone conversation with Tshepo and he told me the supervisors are to busy to assist.