17 minutes to rent a movie

<p>I have had the worst service and getting sick and tired of this. On the 2 December I rented a movie via sms nothing happened, I did this on the website and nothing happened, spend 21 minutes on tthe phone and then only the movie came through. Today again spent 17 minutes on the phone to get the movie. No compassion or any care about the client spending 17 minutes on a cellphone to a landline with dSTV, and you just need to be patient. Who is going to refund me the calls from my phone to DSTV 38 minutes in total on the phone in one month which is only two calls. Who is going to reimburse me for my time wated. This is bad for your company, this never happened prior and now suddenly it happens but there is no compassion from the staff just be patient is what you are told. Since I started typing this still waiting for the supervisor to call me back. I need to know what is DSTV going to do to get this fixed and if I can send my Cellphone bill for the charges for these calls? I dont have 20 minutes to sit on a phone I am paying for the movie but still have to pay to get it sent and this takes nearly a half an hour. What is going on and what is DSTV doing to fix this. Pathetic</p>