17 days and counting - no resolution, no reply

<br> Dinah<br> <br> 1) 14th March I sent proof of payments to [Email Removed]<br> 2) 28 March, you emailed me, saying I was in arrears still, in spite of what I explained to you to show the contrary. You requested the proof of payment which I already sent 14th March,so I resent it again and requested you to confirm that you received it. ( I sent to [Email Removed] and your email at [Email Removed]<br> 3) To date, 4 days later, I've received no reply confirming if the proof of payments were received by yourselves,nor is the compact package reactivated without costs as requested.<br> 4) I realize your company has a monopoly with little incentive to provide service, but it really can be no fun for you to deal with angry clients as a result of no service from your colleagues. This is a perfect example of something very easy to resolve in no more than two days, max. Now here we sit, 17 days later, no resolution, no reply, and no active package as requested.<br> <br> My only conclusion is that you really are pushing your clients to seek alternatives to DSTV. You only need to look at the litany of complaints on this forum alone. Is it necessary to waste our time like this?