PT
Paul T
1 reviews | Active since Feb 2010
19 Oct 2015, 19:02
16 Minutes on Hold
If you have some time you want to waste - and you are bored - Why not contact the DSTV helpdesk? After giving all your details and the error you are getting you are put on hold.. Come 1 minute now response.. Come 10 Minutes no Response... Come 15 Minutes no Response... Come 20 minutes - my Patience ran out and I disconnected. Moral of the story - don't phone me end of the month if I don't pay any of my multiple subscriptions. Your SERVICE SUCK.....
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 11:15Hello v-paduto,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultant and advised that if the problem persists to have your decoder tested at your nearest MultiChoice Agency or Branch.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultant and advised that if the problem persists to have your decoder tested at your nearest MultiChoice Agency or Branch.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply21 Oct 2015, 11:15
Official
Hello v-paduto,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultant and advised that if the problem persists to have your decoder tested at your nearest MultiChoice Agency or Branch.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultant and advised that if the problem persists to have your decoder tested at your nearest MultiChoice Agency or Branch.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert