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KM
Kedi M

1 reviews | Active since Jan 2021

19 Apr 2023, 10:51

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********** by Multichoice, R1009.00 was charged to my account manually now my account is disorganized and getting sms everyday about disconnecting of my services. however i have paid my subscription of R1500.00 on the 11.04.2023, spoken to over 10th consultant for over 2hour on call without assistance. Dstv billing department is failing me even when i type this review i am on call for over 01H30 min. Now they say i owe them R2546.56

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2023, 10:58
Official
Hi Kedi, 
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

KM
Kedi M's update19 Apr 2023, 11:34
Reviewer Update
Hoping Nelisiwe Mavela could call she understands my quiry better.
Please recheck you billing an amount of R1009 of manual bill must be deducted from my bill. I should be in a shortfall of R124. 67. Also calculate my phone bill of more than 10hours even now was put on hold for an hour 9 min

KM
Kedi M's update24 Apr 2023, 08:53
Reviewer Update
*Sure!* Here is the *breakdown of your bill*:

*Balance brought forward*: R1262.79
*DStv Premium Subscription*: R-160.48
*DStv ShowMax Add-on Subscription*: R0.0
*DStv HD PVR Access Subscription*: R122.42
*DStv Premium Subscription*: R943.13
*DStv Premium Subscription*: R-158.61
*DStv Internet 400GB Subscription*: R477.97


*Total Amount*: R2487.21, *due by*: 2023/04/24
Please treat this as a matter of urgency. Unless you'll refund me after this debit order goes off from my account.