15 months of mess

Since opening a price lock account with DSTV I have had to deal with nothing but endless issues! I have literally called DSTV every single month about the random amounts that just get debited from my account or don’t go off at all. I have even driven to the Randburg office to make payment arrangements as a result of falling behind because of DSTV failing to take their debit order at all. I have wasted my airtime every time I have called, my petrol driving to Randburg, my bank charges reversing insane debit orders and still after being promised by the DDP line manager last month that my account would be sorted before the debit order went off in October and it is still not sorted! I have asked numerous times for my cancellation figure but no one at DSTV can give that to me either. I am tired of not even being able to budget for every month without knowing how much my DSTV is going to be and the amount of bank charges for reversals that are unnecessary and because of DSTV. I have requested to speak to someone higher than a team leader and this is pretty impossible too!