14 MARCH 2022_REQUEST: ON THE 15TH OF EVERY MONTH...AT 00:00, DISCONNECT MY SERVICES IF NO PAYMENT IS RECEIVED.

Item: DStv (MultiChoice)
Rating: 1
Author: CHRISTINE N

14 MARCH 2022_REQUEST: ON THE 15TH OF EVERY MONTH...AT 00:00, DISCONNECT MY SERVICES IF NO PAYMENT IS RECEIVED UNTIL FURTHER NOTICE.

By the way all your platforms are useless and not user friendly. I hate using them all... MyDStv App, DStv WhatsApp and DStv Live Chat. Will not even bother with DStv USSD one.

All your platforms deal with payment or additional services and errors. What about options of disconnecting and prepaid services?

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

14 Mar 2022, 23:22

Hi Christine N,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply14 Mar 2022, 23:22

Official

Hi Christine N,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

CHRISTINE N's updateReviewer Update

15 Mar 2022, 06:00

Oooh wow... the message reached you! Woke to my DSTV disconnected...

I just hope you do not charge me for reconnection fee and that this happens monthly and for the months I don't use DSTV... I don't get a muddled up bill again. I want to pay for what I use only and not a cent extra...

If this can be the service, I may just be a prepaid service member for life?

CHRISTINE N's update15 Mar 2022, 06:00

Reviewer Update