13 years of your service and you treat me like trash

I know everyone keeps on advising me to cancel the service because is useless but I am paying it for my kids .

Firstly I was convinced to change to extra view even though I don't use it ,then its subscriptions that I pay even though no one explains how it came about ...then they disconnect you after 12hours of not paying on time .

I wanted to pay yesterday and I couldn't because the robot WhatsApp kept on giving me wrong amount ,I tried sending an email with no luck .

Today when I connect them they telling me they charged me R50 for reconnection even though it wasn't my fault that Thier balance and system picked up that I had 2 active decoders .

You guys have rude consultants who listen to respond instead of listening to assist .

The live chat was even worse ,no one could respond to my questions and queries.

Dstv is this you saying I must cancel my serves after 13years of subscription or is this how you guys treat everyone ?